FAQ
Help Desk
Find quick answers to your questions below…
Order Status
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.
You can update or cancel items before your order is shipped. Log in to your account, go to My Orders, select the order, and choose Edit or Cancel. If your order has already shipped, changes may not be possible—please contact our support team for assistance.
Accordion Content
Accordion Content
Accordion Content
Accordion Content
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
Shipping is $10.00 per order.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
All orders received after 1 p.m. (Central Time) will be shipped on the following day. In the case of emergency please contact us by phone.
Shipping overseas? No problem. Just let us know, and we will provide you with the shipping costs quote.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Terms & Conditions for complete details regarding our return policy.
International Shipping
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from yo
Please see our Terms & Conditions for complete details regarding our return policy.
Guarantees
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
You only have to pay sales tax if you are located in the state of Minnesota
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyers Guide
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Additional Support
Please click here for our company contact information.
Legal & Policy FAQs
Certain products come with warranties; please refer to the product details or contact customer service for specifics.
We are committed to protecting your privacy and follow strict data protection guidelines as outlined in our Privacy Policy
Yes, we ensure that all our products meet applicable safety and environmental standards.
Customer Support FAQs
Our support team is available Monday through Friday from 9 AM to 5 PM CST.
For urgent matters, you can call us directly or email us at support@artfulmemorials.com.
Yes, our experts are happy to provide personalized consultations to help you choose the best option.
Returns & Cancellations FAQs
Personalized items are non-returnable unless there is a defect or an error caused by us.
Once the item is received and inspected, refunds are typically processed within 5–7 business days.
Please contact our customer service team, and we’ll assist you with the exchange process.
Payment FAQs
Yes, all payment transactions are encrypted and processed through trusted and secure payment gateways.
At this time, we do not offer financing, but we do accept all major credit cards and PayPal.
Currently, we only accept one payment method per transaction.
Products & Customization FAQs
Yes, many of our memorial products can be customized with names, dates, and special messages.
Yes, we offer products made from environmentally friendly and sustainable materials. Please check the product descriptions for details.
Our team is happy to guide you in selecting the right product based on your preferences, budget, and personalization needs.
Order & Shipping FAQs
You may update your shipping address within 24 hours of placing the order by contacting our customer support team.
Yes, expedited shipping options are available at checkout for an additional fee.
Please contact our customer service immediately with photos of the damaged item and packaging, and we will arrange a replacement.
We currently do not offer scheduled deliveries, but expedited shipping may help ensure faster arrival.