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FAQ

Order & Shipping FAQs

You may update your shipping address within 24 hours of placing the order by contacting our customer support team.

Yes, expedited shipping options are available at checkout for an additional fee.

Please contact our customer service immediately with photos of the damaged item and packaging, and we will arrange a replacement.

We currently do not offer scheduled deliveries, but expedited shipping may help ensure faster arrival.

Products & Customization FAQs

Yes, many of our memorial products can be customized with names, dates, and special messages.

Yes, we offer products made from environmentally friendly and sustainable materials. Please check the product descriptions for details.

Our team is happy to guide you in selecting the right product based on your preferences, budget, and personalization needs.

Payment FAQs

Yes, all payment transactions are encrypted and processed through trusted and secure payment gateways

At this time, we do not offer financing, but we do accept all major credit cards and PayPal.

Currently, we only accept one payment method per transaction.

Returns & Cancellations FAQs

Personalized items are non-returnable unless there is a defect or an error caused by us.

Once the item is received and inspected, refunds are typically processed within 5–7 business days.

Please contact our customer service team, and we’ll assist you with the exchange process.

Customer Support FAQs

Our support team is available Monday through Friday from 9 AM to 5 PM CST.

For urgent matters, you can call us directly or email us at support@artfulmemorials.com.

Yes, our experts are happy to provide personalized consultations to help you choose the best option.

Legal & Policy FAQs

Certain products come with warranties; please refer to the product details or contact customer service for specifics.

We are committed to protecting your privacy and follow strict data protection guidelines as outlined in our Privacy Policy.

Yes, we ensure that all our products meet applicable safety and environmental standards.

General Cremation Urns FAQs

Creative, meaningful designs beyond traditional urns.

Consider personality, interests, and memory of loved one.

Keepsake jewelry, memorial stones, glass art, scattering tubes, biodegradable urns, memorial diamonds.

Indefinitely if kept in a good-quality urn.

$70–$2,250 for full-size; $25–$60 for keepsakes; eco-friendly $50–$350; companion $350–$600.

Yes—wood, ceramic, brass, biodegradable urns, and keepsakes.

Bronze, brass, stainless steel, marble, granite.

Bronze, brass, stainless steel, marble, granite, wood (indoors), biodegradable (for eco-burials).

Yes—engraving, photos, artwork, or hand-painted motifs.

Classic wood, marble, handcrafted ceramics, decorative metal, themed designs, eco-conscious designs, modern dual-purpose urns, ashes transformed into stones, jewelry, or art.

Dog Urns FAQs

Yes, our personalized Pitbull dog urns can be customized with names, dates, and special messages.

We offer a wide variety, including Angel Yorkie urns, Black Lab memorial urns, Labrador Retriever urns, Golden Retriever urns, and metal alloy urns for dogs, with options for customization.

Consider your pet’s breed, size, and personality. We provide detailed descriptions for each urn type to help you make the right choice.

Yes, our urns are crafted from high-quality materials such as metal alloy, wood, and marble, ensuring longevity and elegance.

Use the rule of 1 cubic inch of urn capacity per pound of your dog’s weight. For example, a 50 lb dog requires at least a 50 cu in urn, with a ~10 cu in extra buffer recommended.

Absolutely. Many of our dog urns can be customized with engraved names, dates, paw prints, or meaningful motifs.

Yes. We offer urns sculpted to represent specific breeds, artistic silhouettes, and thematic designs.

Some urns utilize wood, resin, or biodegradable materials for environmentally conscious burials.

Most customers place urns on mantles, bookshelves, or special shrines. Some urns double as decorative vases or shadow boxes.

You can safely keep your dog’s ashes in the container provided by the crematory and choose the urn later.

Cat Urns FAQs

Yes, our collection includes Kitty Urn Copper, Kitty Urn Bronze, and other designs reflecting your cat’s spirit.

Yes, select products offer personalization, including engraved names and other details.

Allocate 1 cubic inch per pound of your cat’s weight, plus ~10 cu in extra. Larger breeds like Maine Coons may require 30–35 cu in capacity

Materials include marble, bronze, resin, ceramic, and biodegradable options.

Yes, most have secure lids, some with rubberized inner linings for extra protection.

Yes, they can be displayed on mantles, bookshelves, or memorial areas, sometimes doubling as vases or display pieces.

Horse Urns FAQs

Yes. Horse urns for humans have standard adult capacities and are ideal for horse lovers

Use 1 cubic inch per pound of body weight. Most adults need 200–220 cu in urns.

Engraved wood, metal, ceramic, and sculptural urns featuring horses.

Yes, with names, dates, messages, artwork, or photos.

Yes, some have capacities for two sets of ashes (350–400 cu in).

Mantels, memorial shelves, or personal spaces; they serve as both memorial and art piece.

Lion & Guardian Urns FAQs

Our Guardian Lion urns symbolize strength and courage.

Some can be engraved. Contact customer support for options.

Keepsake Urns FAQs

Keepsake urns hold a portion of ashes, ideal for sharing or personal tribute. Full-size urns hold all ashes.

Allocate 1 cubic inch per pound of the portion you plan to keep.

Yes, with engraving, messages, or artwork.

Marble, resin, bronze, and other durable materials.

Yes—Golfer, Guardian Lion, Motorcycle, etc.

Primarily indoor; durable materials may be suitable for protected outdoor areas.

Yes. Prices vary by material, size, and customization.

Yes, multiple urns can be ordered for sharing among family members.

Motorcycle Urns FAQs

Yes, designed to reflect passion for riding.

Absolutely. Made from premium materials for long-term display.

A smaller urn with detailed motorcycle design for ashes.

Cold cast bronze (polymer resin + bronze powder) with antique bronze finish.

Holds a portion of cremated remains for sharing.

Yes, with engraved plaques or inscriptions.

Yes, compact and decorative for shelves, mantles, or memorial areas.

Custom & Themed Urns FAQs

Yes, we offer personalized designs to match your preferences.

Golf, military, and other specialty urns.

A memorial urn designed specifically to reflect the personality, breed, or traits of your pet.

Engraving, color choices, photos, sculpted designs.

Yes, from Yorkies and Labs to horses or exotic pets.

2–4 weeks from final design approval.

Yes, including Vampire Skull, sculpted Yorkie, custom horse memorial urns.

High-quality materials for long-lasting preservation.

Contact Artful Memorials directly for consultation and approval.

Yes, a meaningful gift to honor a beloved pet.

Marble & Premium Urns FAQs

A durable and elegant urn made from natural marble.

Timeless beauty, smooth finish, and long-lasting preservation.

Best indoors or in protected areas.

Standard adult: 180–220 cu in. Keepsake or companion options also available.

Black, green, green-white marble with bronze or pewter plaques.

Yes, with engraved plaques for names, dates, or messages.

Marble protects ashes for generations.

Clean gently with soft cloth and mild soap; avoid harsh chemicals.

Yes, ideal for mantels, shelves, or memorial areas.

Bronze for classic look, pewter for modern silver-toned finish.

Infant Urns FAQs

A small memorial container for cremated remains of a baby or young child.

Yes, including guardian angel urns.

Yes, with engravings, photos, or special messages.

8–45 cu in, using 1 cu in per pound of child’s weight.

Wood, marble, bronze.

Yes, on mantles or memorial corners.

Yes, for sharing among family members.

Yes, compassionate guidance from our team.