FAQ
Help Desk
Find quick answers to your questions below…
Order Status
Click the “My Account / Order Status” link at the top right hand side of our site to check your orders status.
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
My Account
Shipping is $10.00 per order.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
All orders received after 1 p.m. (Central Time) will be shipped on the following day. In the case of emergency please contact us by phone.
Shipping overseas? No problem. Just let us know, and we will provide you with the shipping costs quote.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Please see our Terms & Conditions for complete details regarding our return policy.
International Shipping
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from yo
Please see our Terms & Conditions for complete details regarding our return policy.
Guarantees
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
You only have to pay sales tax if you are located in the state of Minnesota
Click the “My Account / Order Status” link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the “My Account / Order Status” link at the top right hand side of our site to print invoices.
Credits usually take 7-10 business days from the time we receive your item(s).
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyers Guide
To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart you’ll see a box where you may enter your coupon code.
Additional Support
Please click here for our company contact information.